Refund & Returns Policy

Returns & Exchange

At Jewel Nag Couture, each piece is carefully curated and quality-checked to ensure you receive the finest craftsmanship. Kindly review our policy below:

Policy Guidelines

• Sale / Discounted items are not eligible for returns or exchanges.
• Returns are only accepted if the product is received in a damaged condition.
• An unboxing video is mandatory as proof to process such requests.
• Requests must be raised within 24 hours of delivery.
• Exchanges are only applicable if the product delivered is damaged or defective.
• No monetary refunds are provided for any orders.
• Approved cases will receive store credit or replacement only.
• Prepaid orders are non-refundable.
• Only replacement or store credit will be issued (if applicable).

COD Orders Policy

• If a customer refuses delivery or cancels after dispatch,
• The COD option will be disabled for future purchases.

Important Notes

• Products must be unused, unworn, and in original packaging with tags intact.
• Slight color variations may occur due to lighting and photography.
• Customized / made-to-order outfits (Lehengas, Bridal Wear, etc.) are non-returnable & non-exchangeable.